Last updated: 2020-03-30
1. Booking confirmation
As some of the travel items are on request, you will normally receive a booking confirmation by e-mail within 24-48 hours (Monday to Friday) from Lubinu Travel Team.
2. Deposit & final payments
Deposit payments are required upon booking to secure your reservation. The deposit amount will only be reserved until you have received the final confirmation from us. If we are not able to confirm the chosen tour/start date, the deposit amount will be released accordingly. In this case, we will suggest an alternative start date or an alternative trip (depending on the selected travel packages).
3. The deposit is non-refundable once we have made the reservations.
You will also receive an email from the financial department, where you will find details on how and when to pay the final payments. You will receive a reminder e-mail 14 days before the due date. Final payments can be made by credit card or by bank transfer.
4. Online payment problems
If you can't get your payments through on our secure payment site, please contact your card issuer, as they might have to open up for the payments (they might have blocked your card for payments on foreign web sites to avoid fraud, or there might be an amount limit). You might get your deposit payments through, but still not succeed with the final payments.
5. Travel documents
After the final payments have been made you will receive a confirmation email with full details about your trip includes your documents. Make sure to print out and bring with you the documents! If your trip includes a fly ticket, we will deliver these to you on email.
6. Travel & cancellation insurance
We strongly advise you to arrange for a travel & cancellation insurance in your home country. We are always here to assist you during your Maldives trip! You can read more about our general terms & conditions here